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Curriculum Vitae

informatii personale

 

F 30.12.1992

Permis conducere:  Cat.B, Data obtinerii:28.03.2013

obiectiv

 

Salariu: nespecificat

Tip job: Full time

Departament: Vanzari, Turism / Hotel staff, Management

Oras de lucru: Bucuresti, Brasov

Nivel Cariera: Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.10.2016 - prezent

Departament: management

Titlu Job: account manager

Responsabilitati:

Responsible for hotel account management, acquisition of new hotels and properties in the country and improvement of hotel availability and supply in the region.

Managing the local hotel market - evaluating local market characteristics, trends and drivers, effectively prioritising and managing the performance of a portfolio of accounts.

01.10.2015 - 30.09.2016

Departament: management

Titlu Job: director hotel

Responsabilitati:

- Managed the operations of small to medium-sized hotel situated in Piata Sfatului.
- Increased the hotel's RevPAR and occupancy's figures each month compared to previous years.
- In charge of the marketing and promotion of hotel facilities as well as overlooking accounting and financial information.
- I was also directly responsible for health & safety issues, risk management and legal compliance.
- Hired and trained new staff.

01.10.2013 - 31.12.2013

Departament: sport / wellness

Titlu Job: front office - spa internship

Responsabilitati:

• Ensured a warm and friendly welcome to spa clientele.
• Answered the telephone according to standards and scheduled reservations for guests by monitoring availability of treatment.
• Attended to guests' complaints in professional manner and reacted to provide solutions.
• Helped the spa therapists with their daily duties in order to maintain a good workflow.

01.07.2013 - 31.05.2015

Departament: management

Titlu Job: management trainee

Responsabilitati:

• Rotated through 3 different departments within the hotel’s F&B and Rooms Division for a duration of 12 months with the aim of gaining operational and supervisory experience required in the luxury hotels segment.
• Responsible for all phone communications encompassing switchboard, room and restaurant reservations including pre-arrival quality control and all guests requests including Housekeeping, Concierge, Valet/Landry, Front Office and Security.
• Ensured high-quality Food and Beverage service in numerous corporate and social events including weddings, galas and luncheons of over 400 guests.
• Compiled a two-weeks training programme for new interns in the Events Department.
• Regularly trained events casuals and agency staff members.
• Developed F&B knowledge by participating to menu and wine tastings.
• Used sales techniques in taking restaurant reservations and ensured they are accurately entered into the OpenTable Software.
• Actively participated in up selling and cross selling the hotel services.
• Thrived under the pressure of working long hours in a extremely busy restaurant environment and thus developed resilience and improved overall work ethic.

01.06.2012 - 30.09.2012

Departament: turism / hotel staff

Titlu Job: front office trainee

Responsabilitati:

• Ensured customer satisfaction by delivering prompt and efficient front desk services such as check in, check out and cashiering.
• Developed awareness of customer relationship management by constantly participating to customer-oriented trainings.
• Proved ability to work under pressure and a strong sense of personal responsibility.
• Raised business awareness, managing to contribute to the hotel’s revenue by up-selling executive rooms and suites to customers.
• Assisted guests with questions related to the hotel facilities, local area and transport.

01.11.2011 - 31.05.2012

Departament: management

Titlu Job: management trainee

Responsabilitati:

• Gained strong leadership skills as being the Restaurant Manager for the final project thus successfully forecasting, managing the finances and co-ordinating the team.
• Developed management skills in controlling and monitoring production procedures, food service systems and techniques, quality and quality assurance.
• Prioritised responsibilities by maintaining a methodical approach and organising my workplace before starting to accomplish any task.
• Managed punctuality and self-motivation throughout.

studii

 

Facultati:

2011 - 2015 Facultate / Colegiu: International Hospitality Management la University of Surrey din Guildford, United Kingdom. Graduated from the 4th best ranked University in the United Kingdom being awarded a First Class Honours distinction in June 2015.

Key University achievements include:
- Being awarded the Savoy Educational Trust prize for achieving the highest grade in my course in first and second year of study as well as the STARS prize for being recognised as one of the top achievers of the class.
- Being awarded a prize for writing one of the best five dissertation reports in the school at the end of the Professional Training Year.

Key skills acquired include:
- Leadership and delegation skills through coordinating most of the University group projects.
- Team-working skills by completing various projects with international students.
- Research skills including the ability to extract relevant information from complex data.
- Public-speaking skills from regularly delivering oral presentations to small audiences.
- Gaining essential financial, accounting and marketing information.

Other achievements include:
- Being the Vice-President of the University of Surrey Tennis Club.
- Being the Treasurer of the Surrey Entrepreneurs Society.

Premii

Voluntariat
May 2014 - May 2014: The Savoy Sustainability Team
• As a member of the Sustainability Committee at The Savoy, I volunteered in helping in clearing rubbish from The River Thames foreshore in spring 2014.
Feb 2011 - Feb 2011: “Food for the homeless”
• Co-ordinated the team’s activities in a local humanitarian foundation called “Food for the homeless” consisting of raising funds for food, cooking and distributing it to the local community.
Sep 2010 - Sep 2010: Green Aisle
• Raised individuals’ awareness about the harmful effects of deforestation and improper garbage disposal by taking part in marches organised by an NGO – “Green Aisle” and “What is my world?” project in Romania.
Traininguri
Jan 2009 - May 2009: “Leaders of the Third Millennium”.
• Acquired good negotiation and interpersonal skills as well as the ability to debate, identify and positively solve problems by undertaking a program supported by the British Council: “Leaders of the Third Millennium”.
Hobby-uri
Tennis - Part of the University of Surrey Tennis Club,Skiing,Adventure travelling,Cooking,Italian Food,Reading



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