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Curriculum Vitae

informatii personale

 

M 01.10.1982

Permis conducere:  Cat.B, Data obtinerii:01.10.2008

Stagiu militar: da

obiectiv

 

Salariu: 3.700,00 USD / luna

Tip job: Full time

Departament: Telecomunicatii, Relatii clienti / Call center

Oras de lucru: Bucuresti

Nivel Cariera: Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.03.2018 - prezent

Departament: relatii clienti / call center

Titlu Job: customer & technical support in the automotive industry

Responsabilitati:

- Handling native language customer contacts, including responding to incoming phone calls and written correspondence.

· Delivering service excellence by efficiently problem-solving and positively reacting to customer situations in a professional, polite and clear manner

·Meet standards in volume, quality, performance & attendance.

·Fully investigates the Customer’s requirements using specific systems and procedures

·Understanding and resolving the customer request, or creating & agreeing action plans to lead to resolution.

· Accurate logging of all contacts and following up on action plans using a case management system

· Where necessary liaising with business partners - i.e. Dealers, Field Managers and internal departments to develop service request resolutions & action plans.

· Escalating issues to the Team Leader, ensuring the group maintains professionalism at all times whilst working within strict service level criteria.

· Performs other related duties, as assigned, flexibility towards work

·Ensure compliance with company regulations with regards to Data Security and Protection Standards

01.10.2015 - 28.02.2018

Departament: it software

Titlu Job: customer & technical support in the automotive industry

Responsabilitati:

- End user guidance and support in technical and administrative issues regarding a specific product of a leader in the Automotive industry.
- Interprets customer records and resolve tickets.
- Escalates and follows up on customer issues when necessary.
- Coordinates with other international departments to resolve customer issues.
- Fills in monthly activity reports.
- Advanced to native Italian skills, as primary language used.
- Cover: Italy, Switzerland.

01.04.2014 - 30.09.2015

Departament: it software

Titlu Job: quality assurance specialist with italian

01.01.2014 - 30.04.2014

Departament: turism / hotel staff

Titlu Job: customer support - client service

Responsabilitati:

Organizing business travel, events for the employees Of Bank Intesa San Paolo.

studii

 

Facultati:

2015 - 2018 Facultate: Studii de licenta in Administratie Publica. la Uiversitatea Crestina "Dimitrie Cantemir"- Facultatea de Stiinte Juridice si Administrative din Bucuresti. Studii de licenta in Administratie Publica.
2013 - 2014 Colegiu / Studii postliceale: Design ambiental la Universitatea "Dalles" Bucuresti din Bucuresti. Specializare in Design Ambiental (Conf. dr. arh. Ştefania RUSE)
2011 - 2012 Facultate: Inginerie navala/design naval la Universita' degli Studi di Genova din Genova(Italy). Un an de studiu in arhitectura navala/design naval
2003 - 2004 Colegiu / Studii postliceale: Limba italiana la Scuola "Louis Massignon" din Roma (Italy). Advanced italian language course C1+.
1998 - 2000 Colegiu / Studii postliceale: Limba engleza. la Institutul European "Eurocor" din Bucuresti. INTERMEDIATE English course B1.

Facultati in straiatate

2011-2012 Università degli Studi di GENOVA: facultatea de inginerie navala si design naval

Premii

2011-2012 Curs de proiectare asistata de calculator RevitArhitecture (AUTODESK)



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