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Curriculum Vitae

informatii personale

 

F 22.01.1976

Permis conducere:  Cat.B, Data obtinerii:13.09.2001

obiectiv

 

Quick learner with a strong desire to build a career, coupled with education and my work background. Ability to communicate clearly and professionally, both verbally and in writing, having a pleasant, patient and friendly attitude. Proactive problem solving and customer focus oriented with strong decision-making and analytical abilities. Highly developed sense of integrity and commitment to customer satisfaction. Demonstrated passion for excellence with respect to treating and caring for customers.

Salariu: nespecificat

Beneficii: Tichete de masa, asigurare medicala si decont transport RATB+Metrorex

Tip job: Full time

Departament: Altele, Productie, Achizitii, Relatii clienti / Call center, Import - export, Confectii / Design vestimentar

Oras de lucru: Bucuresti

Nivel Cariera: Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.01.2019 - prezent

Departament: relatii clienti / call center

Titlu Job: customer service specialist

Responsabilitati:

Type of business: A global producer, marketer and provider of technology-driven natural ingredients, ingredient systems and integrated solutions for the food and beverage industry.
Scope of job: Implement optimal customer service for defined customers in CS. Continuously check processes and conduction as well as implement appropriate optimization measures together with the senior manager.
Responsibilities:
 Responsible for immediate order entry (into the system), confirmation after checking availability and processing, and constant updating of corresponding customer base data in the system.
 Implement timely processing of samples according to predetermined lead and delivery times, optimal sample numbers and cost-benefit-ratio in collaboration with TGs / sales responsible.
 Implement prompt, timely quotation preparation using SAP and considering the predetermined pricing process based on the minimum order quantity, block pricing, extra packaging costs, etc. to be agreed on.
 Ensure constant optimization of terms of payment and delivery conditions.

01.12.2017 - 31.08.2018

Departament: administrativ / logistica

Titlu Job: customer order specialist

Responsabilitati:

Type of business: Philips Lighting is a global market leader with recognized expertise in the development, manufacturing & application of innovative (LED) lighting solutions.
Main objective of the job: Keep customer service level performance at a high level, monitor and take actions about the issues.
Responsibilities:
 Performing reservations and material assignation to different customers within different channels, across the SL region;
 Performing reservations and material assignation to different customers within different channels, across the SL region;
 Customer claim management according to "Customer claim process";
 Preparation of shipping instructions and follow-up delivery;
 Ensure a smooth and correct transfer to Outbound activities aligned with billing objectives and service level metrics (DRM and FillRate);
 Perform different sets of reports to support and analyze the different KPIs.

01.06.2009 - 31.10.2017

Departament: vanzari

Titlu Job: customer support specialist

Responsabilitati:

Type of business: World’s leading forest industry groups and the leading producer of printing paper.
Main objective of the job: Serving customers according to customer agreement.
Responsibilities:
 Professionally handle incoming requests from customers and keep accurate records of discussions and correspondence;
 Maintain close contact with customer’s personnel to ensure the optimal information flow; proactively looking for solutions when necessary.
 Handle SAP Supply Chain modules: order process, confirmation, invoicing, tracking payments, maintaining customer master data, price lists accuracy, claim process. Ensure correct execution of orders from ''order to invoice";
 Prepare reports (delivery situation, forecast-delivery discrepancies, bonus rebate reporting on monthly, quarterly, half year & yearly basis);
 Participating in weekly supply chain meetings in order to get updated information and give feedback on open issues;
 Learning about organisation’s products and services and keeping up to date with changes.
Achievements
 ’’Keeping customer promise’’ is the highest priority and the key to customer satisfaction - serving the customers at an excellent level was the most achievement I have reached on daily basis.

01.12.2008 - 30.06.2009

Departament: achizitii

Titlu Job: procurement manager

Responsabilitati:

Type of business: Merchant in Paper Industry
Main objective of the job: Keep stock on agreed level by Headquarter.
Responsibilities
 Securing availability of stock keeping goods based on the material segmentation and customer needs; regular monitoring of stock level, order placements and monitoring order confirmation & deliveries; responsible for keeping stock level within the agreed stock corridor set by the Supply Chain Manager;
 Guide and coach local procurement subordinates in all procurement related issues and secure an optimal knowledge and information transfer bottom-up and top-down; responsible for handling claim management and irregular invoices; responsible for correctness of procurement related material master data in the SAP system;
 Responsible for continuous enhancement and optimization of internal processes in procurement department; responsible for providing reports to supply chain management on regular basis and procurement related reports to local responsible.
Achievements
 Stock has considerable reduced and has been well monitored in order to be kept on a settled level within the agreed stock corridor set by Headquarter Supply Chain Manager.

01.06.2001 - 31.12.2008

Departament: productie

Titlu Job: production coordinator

Responsabilitati:

Type of business: UK Agent for clothing manufacture of main British retail store
Main objective of the job: Planning Orders & Subcontracting local textile factories for producing and exporting finished garments to UK.
Responsibilities:
 Planning incoming UK orders with the local textile factories by organizing and assessing production schedules; ensuring production is fulfilled in the right terms and quality standards required by customers;
 Estimating, negotiating and agreeing all aspects of dockets with local factories;
 Selecting & defined materials for each docket by passing the information to purchasing department;
 Ensuring finished garments are delivered in time and good condition to the customers (QC inspection passed);
 Maintaining and developing the relationship with the UK customers as well as managing the possible claims, returns for inspection, compensations and debts.
Achievements
 Stable cooperation with local textile factories, as well as increasing the portfolio of factories according to fluctuation demand on production volumes. Also, quality improvement of the finished garments and keep on satisfactory level the exported goods as per UK customer requirements.

01.06.2000 - 30.06.2001

Departament: achizitii

Titlu Job: purchasing assistant

Responsabilitati:

Type of business: UK Agent for clothing manufacture of main British retail store
Main objective of the job: Prepare ’’Shopping lists’’ as per order profiles and ensure correct labelling and packaging trim is ordered and delivered in time for production.
Responsibilities:
 Planning, organizing and controlling materials requirements, procurement, order processing, physical distribution, issue dispatch to factory, job costs, inventory and production scheduling for factories;
 Preparing "shopping lists", order profiles based on fashion labeling and packaging specifications, processing and checking per docket information, establishing critical path dates.
Achievements
 Good knowledge of UK brands and specific requirements as well as developing cooperation with local and foreign suppliers.

studii

 

Facultati:

2010 - 2013 Facultate / Colegiu: Psihologie la Universitatea de Psihologie din Bucuresti. • Bachelor Degree in Psychology

Premii

Traininguri
Jun 2013 - Jun 2013: • Capturing the Value
Augsburg, Germany, 17-18 June, 2013) – main objectives: Role of customer service at customer interface; customer service, together with sales defines the promise to the customer; customer service has to make sure that the promise is clearly defined, agreed with customer and fully applied.
May 2009 - Jun 2009: SAP Intensive Training
Descriere



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