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Curriculum Vitae

informatii personale

 

F 27.06.1982

obiectiv

 

I consider myself a communicative person, with great analytical spirit and attention to detail, with a capability to deliver creative solutions to different problems in a timely manner. I have a very positive attitude and optimistic approach towards every situation I am faced with and I will only settle with the best possible outcome. I am both a team player and autonomous as the situation requires.

Salariu: nespecificat

Tip job: Full time

Departament: Marketing, Farmacie, Telecomunicatii, Relatii clienti / Call center, IT Software, Banci, Audit / Consultanta

Oras de lucru: Bucuresti

Nivel Cariera: Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.03.2018 - prezent

Departament: marketing

Titlu Job: data analyst

Responsabilitati:

Delivers both adhoc and regular reports, dashboards, performance analyses using tools like: Oracle SQL, mySQL, Microsoft Office suite.
Extract, clean and transform customers data for purposes of analysis, modelling/ segmentation and reporting
Create reports to show performance of different customer segments
Deliver actionable customer insights based on data analysis and propose tailor made actions (CRM campaign sending, assortment optimization, price adaptation, etc)
Identify target groups for CRM campaigns and provide customers selecting criteria input
Evaluates the result of direct marketing campaigns and identifies the strong and weak points of the marketing programs developed
Recommends the best strategies to be applied based on previous experience: response rate of the campaigns, customer segmentation and product usage
Interpret, document and present analytical results to different business departments, providing conclusions and recommendations
Provides support for other departmental projects when needed

01.10.2016 - 31.03.2018

Departament: marketing

Titlu Job: insight analyst

Responsabilitati:

Creating BI and data warehouse design patterns, designs, standards, and templates
Tools used: SAP Business Objects XI, Oracle SQL, mySQL, Microsoft Office suite, Tableau Software.
- Create Business Cases - process which means extracting data, analysis informations and make business marketing scenarios for next company product and services;
- Follow-up marketing campaigns by calculating revenues and costs, understanding the trends direction of market and act accordingly;
- Work closely with Marketing Department in order to create Business Cases, ad-hoc analysis and recurrent transverse reports;
- Perform ad-hoc analysis, insight requests and data extractions to resolve critical business issues using tools like: Oracle SQL, mySQL, SAP Business Objects XI, Tableau Software, Microsoft Office suite.
- Define and put in place a proper workflow for report request, based on priorities and monitoring incoming volumes and solving time.
- Builds ad-hoc and recurrent transverse reports requested by departments like Marketing, Retail,
Sales, Technology, Corporate, Customer Service, Online Service, Top Management and Group Management.
- Checks data validity, notifies the client about any data inconsistencies, provides feedback and
support for data correction;
- Participates in meetings about business directions;

01.10.2007 - 31.10.2016

Departament: vanzari

Titlu Job: retail channel administrator

Responsabilitati:

Responsabilities:

-All in/out mailing correspondence, fax messages between the headquarter and the remote teams;
-Record and circulates all documents according with company rules;
-Keep record about all Retail Sub -Department expenses;
-Submits orders for specific shops materials needed in accordance with Purchasing Department procedure;
-Prepares centralized reports for extra-working hours for shop personnel;
-Prepares and delivers all materials that must be transmitted to shops: promo materials, demo cards and phones, accessories, gifts, internal magazines, restaurant tickets, Sales Person uniforms and accessories, specific stationary, business cards etc.;
-Act as Intranet content provider and update info about Retail employees;
-Monitors the evolution of stocks and handsets delivery; prepares reports with stock level and monthly sales.
-Manage terminals with stockout (extract daily reports for products that register stockouts, analyzing sales situation and make proposals of split)
-Proposes actions of increasing sales, monitors and delivers results of these actions.
-Extracting preorders reports, inventories and sales terminals
-Organizing competitions in the retail department aimed to increase sales (assist in setting the rules of competitions, announcing contests by mail, extraction and transmission results by mail, sending prizes, completion of the minutes of the awards, archiving minutes of handover)
-Organizing regional meetings (finding the location, making the rooming list, choosing menus, coffee breaks choosing, ordering and receiving gifts)
-Active part in the project of choosing uniforms for orange shops (select suppliers, meeting with suppliers, materials validation, samples uniform validation, negotiation the terms of delivery, centralization uniform orders, transmission of final orders to suppliers, receive uniforms, assist delivering uniforms to the warehouse, uniform administration of reserve stocks, gathering feedback regarding the quality of uniforms)
-Active part in the project of promotional merchandising used in orange shops (monthly selections of promotional products, in collaboration with the dept of communication and advertising agency we achieve branding products, initiate request in specific application within budget allocation, I make sure that the products will be delivered in time to the shop location)
-Manage caravans situation (extracting reports from specific apllications, completion roadmaps for ORO’s caravan)

01.10.2006 - 31.10.2007

Departament: relatii clienti / call center

Titlu Job: problem solving executive

Responsabilitati:

Responsibilities, Achievements
- handle verbal and written non-technical customer complaints - to negociate client for a middle way of handeling asseus
- apply compensation and good will gestures according to internal procedures
- contact client (by phone and letter) with acknowledgement and resolution of complaint
- communicate with other departments for investigation and resolution
- record activity for statistical purposes

01.12.2005 - 30.09.2006

Departament: relatii clienti / call center

Titlu Job: customer care representative

Responsabilitati:

Responsibilities, Achievements
- Answer incoming calls depending on skill assignment
- Offers complete and adequate information to customers, regarding company’s products and services
- Promotes and sells company’s products and services
- Promote company's image through attitude, knowledge, customer orientation and responsiveness to customer's needs.
- Processes modifications on clients profiles, according to internal procedures and work instructions
- Registers and handles clients requests and complaints through specific tools
- Verifies own record’s accuracy

studii

 

Premii

Calificari
Jun 2019: Data Analytics using PowerBI at Learning Solution Training Bucharest

May 2019: Python Fundamentals- at BitAcademy Bucharest

Jun 2016: Sql Fundamentals - at InfoAcademy Bucharest



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