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Curriculum Vitae

informatii personale

 

M 04.03.1979

Stagiu militar: nu

obiectiv

 

Munca intr-un domeniu de actualitate si de perspectiva, la un nivel corespunzator Dobandirea unor noi cunostinte in domeniul de specializare Acumularea de experienta in domenii variate Imbunatatirea anumitor aptitudini

Salariu: nespecificat

Tip job: Full time

Departament: Turism / Hotel staff

Oras de lucru: Bucuresti

Nivel Cariera: Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.10.2016 - 30.06.2017

Departament: turism / hotel staff

Titlu Job: hotel contracts executive

Responsabilitati:

- Implement new contracts within Italian Market
- Develop main destinations – Rome and Florence
- Inform hotels and advise on allotment, availability and supply
- Rate checks and competitor checks
- Providing hotels with information and advice by phone and email, including follow-ups

01.02.2016 - 31.05.2016

Departament: turism / hotel staff

Titlu Job: sales manager eastern europe

Responsabilitati:

Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.
Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.
Implements national sales programs by developing field sales action plans.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.

01.10.2015 - 31.12.2015

Departament: turism / hotel staff

Titlu Job: revenue and online sales manager

Responsabilitati:

develop a sales strategy to achieve organizational sales goals and revenues
set individual sales targets with sales team
delegate responsibility for customer accounts to sales personnel
co-ordinate sales action plans for individual salespeople
oversee the activities and performance of the sales team
ensure sales team have the necessary resources to perform properly
monitor the achievement of sales objectives by the sales team
liaise with other company functions to ensure achievement of sales objectives
evaluate performance of sales staff
provide feedback, support and coaching to the sales team
plan and direct sales team training
assist with the development of sales presentations and proposals
co-ordinate and monitor online sales activity
investigate lost sales and customer accounts
track, collate and interpret sales figures
forecast annual, quarterly and monthly sales revenue
generate timely sales reports
develop pricing schedules and rates
formulate sales policies and procedures
help prepare budgets
control expenses and monitor budgets
maintain inventory control
conduct market research and competitor and customer analysis
analyze data to identify sales opportunities
develop promotional ideas and material
attend trade meetings and industry conventions
cultivate effective business relationships with executive decision makers in key accounts

01.05.2013 - 30.09.2015

Departament: management

Titlu Job: account manager

Responsabilitati:

- Visit the important hotels in Romania;
- Support company’s-strategy for hotel availability and supply within my region in Romania;
- Promote the Booking.com BV brand name and its online reservation services to hotels;
Responsible for area coverage;
- Inform hotels and advise on allotment, availability and supply;
- Rate checks and competitor checks;
- Liaison person for hotels to contact when they have questions;
- Providing hotels with information and advice by mail and email, including follow-ups;
- Follow up on cancellations and evaluations;
- Accompany and train hotels on how to use Booking.com’s extranet and rates & availability system;
- Support hotels with regards to Booking.com’s system;
- Organise and coordinate Tourist Trade Fair visits to liaise with hotels;
- Check statistics in the control room and follow up.

01.08.2011 - 01.02.2013

Departament: turism / hotel staff

Titlu Job: supervisor departament customer service

Responsabilitati:

Coordonarea departamentului de Customer Care

01.08.2008 - 01.08.2011

Departament: turism / hotel staff

Titlu Job: agent turism

Realizari:

am castigat in octombrie 2008 si decembrie 2008 titlul de cel mai bun agent vazari din firma,precum si agentul anului 2009 cu cea mai mare medie de vanzari pe luna

01.07.2007 - 01.08.2008

Departament: telecomunicatii

Titlu Job: agent call center

01.08.2006 - 01.07.2007

Departament: relatii clienti / call center

Titlu Job: confirmer

Responsabilitati:

confirming appointments for mortgage agencies from leads made by my team

Realizari:

I'm currently in charge of a team of 10 call-center agents.

01.07.2006 - 01.08.2006

Departament: relatii clienti / call center

Titlu Job: operator telemarket

Realizari:

(promovat team mentor incepand cu 15 septembrie)

01.08.2003 - 05.09.2003

Departament: crewing / casino / entertainment

Titlu Job: dj

Responsabilitati:

Asigurarea unei ambiante cat mai placute

03.12.1999 - 15.04.2001

Departament: internet / e-commerce

Titlu Job: administrator sala

Responsabilitati:

Supravegherea traficului de date si a conduitei clientilor
Administrarea si asigurarea functionarii echipamentelor IT in conditii corespunzatoare
Suport logistic
Tehnoredactare computerizata (la cererea clientilor)

studii

 

Facultati:

1999 - 2002 Facultate / Colegiu: Geografie-Limba straina (engleza) la Universitatea de Vest, Facultatea de Chimie - Biologie - Geografie din Timisoara.
1994 - 1998 Liceu: Limbi straine(engleza-franceza-italiana) la Colegiul National Carol I din Craiova.

Activitati extracurriculare

Atentie pentru detalii
Dinamism, creativitate, initiativa
Capacitate de lucru in conditii de stres
Abilitati de comunicare si coordonare cu echipa
Abilitati organizatorice si de autoorganizare

Premii

1995 - Mentiune la Olimpiada judeteana de limba engleza
1997 - Locul al II-lea la Olimpiada judeteana de limba engleza
1998 - Certificat Toefl (Test of English as a Foreign Language)

aptitudini

 

Limbi straine(Scris,Vorbit,Citit):

engleză(avansat,avansat,avansat)

franceză(avansat,avansat,avansat)



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