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Curriculum Vitae

informatii personale

 

F 24.01.1989

Permis conducere:  Cat.B, Data obtinerii:08.10.2007

obiectiv

 

Salariu: nespecificat

Beneficii: -

Tip job: Full time

Departament: Vanzari, Resurse umane / Psihologie, Office / Back-office / Secretariat, Functii publice, Telecomunicatii

Oras de lucru: Bucuresti

Nivel Cariera: Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.05.2016 - prezent

Departament: it hardware

Titlu Job: it support specialist analyst

Responsabilitati:

Responsibilities
• Monitoring incidents received by e-mail and directly in the ticketing tool
• Ensuring the direct contact with the client in both French and English, taking proper action for business satisfaction
• Performing initial level of problem identification and attempting resolution
• Maintaining a high degree of customer service for all support queries
• Dispatch – handling and redirecting requests from users and business partners
• Interface between businesses and key project stakeholders, enabling bi-directional information transfer
• Active participation in the Knowledge Transfer process for the applications in my portfolio
• Creation and updating of System Understanding Documents for the applications
• Daily job monitoring and taking urgent action in case of any error in the system
• Delivering information about orders errors in SAP, ensuring about the delivery
• Analyzing SLA breaches, finding the root cause and ensuring the process

Competencies developed
• AGILE Process
• Contribution in optimizing the consolidation team by organizing a Personal Development Training “ What’s Inside Me”. The Senior Manager extended the training to entire technology department.

01.04.2013 - 31.05.2016

Departament: educatie / training / arte

Titlu Job: learning and development specialist

Responsabilitati:

Responsibilities
• Conducted educational presentations geared towards increasing productivity.
• Training content creation and design
• Training coordination planning and delivery
• Adult Learning Theory : Design learning experiences by using various learning methodologies, instruments and delivery methods
• Maintain training supplies and resources
• Design and develop blended learning content for technical and non- technical business needs
• Training design and delivery for B2C (Business to Consumer) channel: Induction, Store Manager Training Program, Soft Skills, Feedback and Coaching and various technical training sessions related to Telekom field
• Worked closely with the ASM’s & RSM( Area Sales Manager) in order to build and develop the teams, establish targets, observe internal processes and systems to achieve operational performance that meets or exceeds goals
• Participate in the recruitment process for new team members with Managers for my Region
• Implementing strategic business plans & objectives taking in fact the current promotions
• Build the success indicators and the ways to evaluate
• Continuous analysis of services processes and driving optimization with the aim to optimally exploit cost saving potential



Training delivery:
• In class, online (eLearning webinars) and On the Job Trainings
• Presentation - structuring and communicating ideas, using visual aids
• Facilitation - managing activities, eliciting contributions and learning
• One-to-one - coaching, counselling, mentoring, advising, assessing
• Communication - listening, questioning, explaining, giving feedback
• Sales, Conflict and Time management

Project Management:
• Project Lead into one training session of sales based on Costumer Experience and refreshing the employees sales techniques.
• Co-helper in the e-learning platform for eLearning Projects
Other:
• Responsible for Germanos and Telekom Intranet update
• Mentor for new colleagues
• Telekom Brand Ambassador
Other professional information-Competences in Training
Technical trainings that I deliver
• Charisma
• Office suite
• Citrix application
SoftSkills Trainings that I deliver
• How to promote yourself in the place of products/services. (5 days).
• Attitude or Problems? – Sales course (4 days).
• How to skip a objection – A.D.O.R method (3 days).
• Feedback (3 days).
• Coaching – 3 min Challenge, GROW Model (3 days).
• Principles of influence. (part of course “Attitude or Problems“) .
• Smartphones, operating systems.
Management training, certificates that I have obtained
• Vision Consulting Romania - Train the Trainer
• Stand for Development - Dealing with Organization Changes
- Emotional intelligence
• TMI - Be a Double Bagger

01.11.2008 - 31.03.2013

Departament: telecomunicatii

Titlu Job: assistent manager

Responsabilitati:

Responsibilities
• Achieve and overcome agreed targets
• Control stocks and housekeeping standards
• Primary accounting, activities of stock keeping, and merchandising in the store
• Ordering, receiving, price changes, handling damaged products, and returns
• Offering advice to customers
• Dealing with customer complaints
• Always involved in improving my colleagues skills in order to obtain individual and team better results
• Supervising and participating in recruiting by taking interviews of eligible candidates by creating candidates profile, offering feedback, the necessary documents.
• Participation and involvement in performance evaluation process for my colleagues: quantitative and qualitative.

Achievements
• Good skills in consolidation of a team
• Won internal store competitions such as: The best fighter of the month from the whole country


Other
• Back up for all the Store Manager tasks
• Shadowing new colleagues
• Creating knowledge plans step by step for the new colleagues in order to find out more informations about: company, sales steps, procedures, etc.

01.02.2008 - 31.10.2008

Departament: productie

Titlu Job: asistent manager

Responsabilitati:

Responsibilities
• Marketing and communication strategy
• Competition environment analyses
• Developing new retail promotion mechanisms and strategies
• Developing and maintaining the mass-media relationship into the local newspaper.
• Daily reports of performance, productivity, accuracy
• Process and analyze activity reports
• Informing and offering support for customers
• Primary accounting, activities of stock keeping, and merchandising
• Phone maintenance with customers
• Solve customers’ requests
• Making offers, negotiating and closing new contracts (establishing the prices, the delivery, the invoicing terms)
• Finding new projects opportunities

studii

 

Facultati:

2012 - 2013 Masterat: MANAGEMENTUL RESURSELOR UMANE la UNIVERSITATEA CONSTANTIN BRANCOVEANU din Pitesti.
2008 - 2011 Facultate / Colegiu: Facultatea de Relaţii Internaţionale şi Studii Europene la SNSPA din Bucuresti.
2009 - 2009 Facultate / Colegiu: Relações Internacionais e Estudos Europeus la Instituto Politécnico de Bragança din Portugalia.
2004 - 2008 Liceu: Stiinte ale naturii la Liceul Ion Cantacuzino din Pitesti.

Facultati in straiatate

Instituto Politecnico de Braganca, Portugal

Premii

Traininguri
Apr 2013 - Feb 2015: .
COMPETENTE IN TRAINING
Ablitatea de a livra cursuri de competente hard si soft:

Training-uri tehnice pe care le livrez :

• Charisma ( 3 zile).
• Office suite ( 3 zile).
• Citrix application ( 5 zile).
• SAP ( 3 zile).

Training-uri soft skills pe care le livrez:
• “Cum sa vinzi orice oricui!” (3 zile).
• “Problema sau…atitudinea la problema?” (3 zile)
• “Cum sa depasesti o obiectie – Metoda A.D.O.R.” (2zile).
• “Feedback si Coaching- Metoda “ 3 minute Provocare”, “ Modeul Grow”” (3zile).
• “Principii de Influentare (parte din cursul “Problema sau…atitudinea la problema”.”)
• “Smartphones si sisteme de operare”.

Certificate training pe care le-am obtinut:
• “Formare formator” (Vision Consulting Romania) o luna - Am dobandit cunostintele si tehnicile necesare pentru a deveni un bun formator, competente in prezentarea si sustinerea diverselor teme.
• “Coaching”, “Confruntarea cu schimbari organizationale”,“Inteligenta Emotionale” (Stand for Development ) – Am dobandit abilitati de planificare, organizare, conducere, motivare, stiluri de management, monitorizare.
• “ Be a Double Bagger”, (T.M.I.)- Am acumulat cunostinte despre cum sa creezi prezentari de impact, memorabile si energizante .
Certificari
May 2012 - May 2015: Vision Consulting
Diploma de formator

aptitudini

 

Limbi straine(Scris,Vorbit,Citit):

engleză(avansat,avansat,avansat)

franceză(avansat,avansat,avansat)

portugheză(avansat,avansat,avansat)



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