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Curriculum Vitae

informatii personale

 

F 14.10.1987

obiectiv

 

Salariu: nespecificat

Tip job: Part time, Full time

Departament: Juridic, Resurse umane / Psihologie, Office / Back-office / Secretariat, Marketing, Publicitate, Grafica / Webdesign / DTP, Educatie / Training / Arte, Turism / Hotel staff, Traduceri, Management

Oras de lucru: Bucuresti, STRAINATATE

Nivel Cariera: Mid-Level (2-5 ani)

Disponibil: oricand

experienta profesionala

 

01.04.2017 - prezent

Departament: marketing

Titlu Job: marketing specialist

01.07.2016 - prezent

Departament: office / back-office / secretariat

Titlu Job: executive assistant and communication specialist

Responsabilitati:

• Scheduling and organizing daily activities, meeting planning, control of business trip process, travel reservation / accommodation;
• To draft and proof read documents and letters for business purposes;
• To act as an interface between Management and other departments within the company regarding the information exchange process;
• Organize and coordinate wide variety of special projects, activities and / or events;
• Create and update presentations and materials to support business activities;
• To perform other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work;
• Respond to wide variety of calls, concerns and / or complaints for the purpose of resolving problems providing information and / or referring to appropriate personnel.
• Create awareness on the Genpact brand guidelines and ensure the proper implementation & support.
• Structure and maintain the communication framework (templates, repository).
• Support the customer branding initiatives.
• Interact & build a strong & effective internal network with global / local Communication representative team (per site and per business) and implement/ follow-up the communication initiatives for Europe.
• Support from a communication perspective projects across all sites in Europe as well as global initiatives (e.g. Employee Value Proposition).
• Explore and implement the usage of various communication channels (mail, visual management, intranet, blog, glue, knowledge @ Genpact, social media); write effective stories with respect to various activities happening across EU/business/project related.
• Set up various internal events (leadership interactions, town-halls, etc.).
• Create and send across different type of communications: splashes, organizational announcements, business messages, customized information.

01.10.2014 - 31.07.2016

Departament: management

Titlu Job: order management analyst

Responsabilitati:

• Inputting new order request and managing modifications and cancellations for both manual and electronic orders communications;
• Coordinating with plants to support on-time order shipment and manage order issues to assure that they are clear for shipment;
• Communicating pro-actively with customers on requirements, order status, forecast, open complaints to ensure customer satisfaction;
• Cross-training and providing backup for other customer service team associates as required;
• Facilitating new business approvals and set up and maintaining accurate customer address, contact information, and customer specific requirements;
• Ensuring appropriate delegation of authority is documented and followed and perform all duties in compliance with company policies and procedures;
• Facilitating actions between multiple departments to meet customer specific needs;
• Working in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner;

01.10.2012 - 30.04.2013

Departament: relatii clienti / call center

Titlu Job: order verification agent

01.10.2009 - 30.09.2010

Departament: grafica / webdesign / dtp

Titlu Job: redactia de stiri; asistent de productie

Responsabilitati:

redactare, prezentare stiri si asistent de productie

studii

 

Facultati:

2006 - 2011 Facultate / Colegiu: Drept la Universitatea Bucuresti din Bucuresti.

Premii

Certificari
Nov 2015 - Nov 2015: Curs de Formator
Diploma ANC
Oct 2013 - Apr 2014: British Council
International Legal English Certificate
Aug 2006 - Aug 2006: Institutul francez
Delf B1
May 2006 - May 2006: Institutul Cervantes
DELE Intermedio

aptitudini

 

Limbi straine(Scris,Vorbit,Citit):

engleză(avansat,avansat,avansat)

franceză(avansat,avansat,avansat)

spaniolă(avansat,avansat,avansat)

portugheză(incepator,incepator,incepator)



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