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Curriculum Vitae

informatii personale

 

F 07.02.1991

obiectiv

 

Dorinta de a avea un loc de munca stabil, a interactiona.

Salariu: nespecificat

Beneficii: daca se poate transportul

Tip job: Full time

Departament: Vanzari, Relatii publice, Marketing, Administrativ / Logistica, Turism / Hotel staff, Import - export, IT Software, IT Hardware, Audit / Consultanta, Management

Oras de lucru: Bucuresti

Nivel Cariera: Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.02.2016 - prezent

Departament: administrativ / logistica

Titlu Job: order management

Responsabilitati:

- Communicates with both internal and external customers at the individual contributor and management levels ;
- Process in SAP Global sales orders: order entry , booking , delivery creation, invoicing ;
- Check and follow up on Order status to organize workflow with operational functions (Production planning , Sourcing , Production, Warehouse) to ensure the business is satisfying customer requirements and achieving the agreed service levels;
- Maintain good professional relationships with sales, software partners and affiliates by providing daily operational support to Customers or Partners via telephone and email ;
- Handle global customer shipments and understand the export requirements for each respective Country.
- Manage and coordinate any order scheduling and prioritization requests with the supply chain organization in order to meet customer expectations ;
- Manage the daily interaction with the back-end team, find solutions to queries and issues raised and provide coaching and training as needed ;
- Ensure agreed service levels are met ;
- Act as “one face to the Customer” to ensure Customer satisfaction ;
- Communicate all relevant information to the Customer or Partner within the respective areas of responsibility ;
- Interface with the Customer and the country, local office, Contract department, Credit &Collection, Logistics and all Suppliers ;
- Proactive backlog monitoring of orders using available tools and reports ;
- Provide continues visibility of the order backlog situation to Customers and country teams
- Ensure structured and high quality communication related to issues affecting the order backlog, to Customers , Sales and Sales Operations , Manage exceptions and specials (e.g. returns, change order and delivery coordination)
- Ensure HPE standards and audit requirements are met and maintained ;
- Contribute in delivering the defined process measures and business fundamentals ;
- Contribute in process improvement activities .

01.08.2014 - 29.02.2016

Departament: turism / hotel staff

Titlu Job: receptioner

Responsabilitati:

- Dealing with bookings by phone, e-mail, letter, fax or face-to-face;
- Administrating the booking.com Hotel's account : adding promotions (special discount, Business promo) , to add, to block or to remove type of rooms according to the availability, add photos of the hotel and restaurant , checking customer's comments and ensuring that we will try to satisfy their point of business view and to take care of their advice ;
- Completing procedures at guests arrival or departure , checking all the time for advice or complaints regarding their staying ;
- Offering correct information regarding Hotel's conditions to the customers ;
-Preparing bills and taking payments;
- Working on Reception tool called Multi Soft : check price list, bookings , minibar or restaurant posts , printing Management reports on a daily on monthly time ;
- Dealing with complaints .
- Dealing with guides or group of tourists in order to satisfy their special requirements regarding room's position or breakfast menu ;
- Organizing meetings with hotel's faithful customers;
- Keeping a good communication with the customers or travel agencies colleagues ;
- Calculate the price for each room according to the time of the year or holidays and updating Booking,com page and travel agencies regarding each change that was made ;
- Updating customers via Booking or E-mail about Hotel's promotions (discounts, benefits ) ;
- Administrating Hotel's Facebook page : posting photos, invitations to different events that were taking place in Hotel's restaurant ;

01.04.2013 - 30.09.2014

Departament: turism / hotel staff

Titlu Job: receptioner

Responsabilitati:

-Dealing with bookings by phone, e-mail, letter, fax or face-to-face;
-Completing procedures when guests arrive and leave;
-Preparing bills and taking payments;
- Working on a tool called Fidelio in order to book or to ensure correct prices or booking conditions ;
-Taking and passing on messages to guests;
-Dealing with complaints or problems.

01.04.2012 - 31.10.2014

Departament: turism / hotel staff

Titlu Job: receptioner

Responsabilitati:

-Dealing with bookings by phone, e-mail, letter, fax or face-to-face;
-Completing procedures when guests arrive and leave;
- Administrate hotel's Booking.com account by adding or changing different types of rooms, to add promo deals, photos and checking customer's comments ;
-Preparing bills and taking payments;
-Dealing with complaints or problems ;
- Working on a tool called Medallion in order to book or make the required changes regarding the room type or prices ;
- Keeping a good collaboration with customers and ensuring that their feedback is very important to the Hotel Management ;

studii

 

Facultati:

2010 - 2013 Facultate / Colegiu: Engleza-Spaniola la Universitatea Ovidius- Facultatea de litere din Constanta.

Premii

Certificat de cunostinte avansate Limba Engleza
Certificat de competenta profesioanala Receptioner



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