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Curriculum Vitae

informatii personale

 

M 01.08.1988

Permis conducere:  Cat.A,B, Data obtinerii:06.10.2006

Stagiu militar: nu

obiectiv

 

Experienced project coordinator for both Customer Care projects and System Improvement. Main accent on telecommunication industry with strong ties to the IT side. Strong networking skills, ability to work with cross-functional teams both local and remote. Currently studying Javascript and Python programming languagues.

Salariu: nespecificat

Beneficii: Bonuri de masa si telefon al companiei daca postul cere comunicare extensiva cu alti colegi din cadrul acesteia.

Tip job: Full time

Departament: Altele, Administrativ / Logistica, Internet / e-Commerce, Telecomunicatii, Transport / Distributie, Achizitii, Controlul calitatii, Banci, Management

Oras de lucru: Bucuresti

Nivel Cariera: Senior-Level (> 5 ani)

Disponibil: oricand

experienta profesionala

 

01.06.2017 - prezent

Departament: relatii clienti / call center

Titlu Job: project coordinator

Responsabilitati:

Experience project coordinator for both Customer Care projects and System Improvement. Main accent on telecommunication industry with strong ties to the IT side.

Currently studying Javascript and Python programming languagues.

Recent projects included automation of processes for Customer Care departments, launch of Customer Care chat channel and various improvements to Customer Journey experience.

Currently working on a new WFM solution for UPC which will involve scraping the old solution, moving to an updated one and also change the mobile solution currently used to a new Android based one. Teams involved are both local but also from Poland and Netherlands.

In this position I was able to improve on my skills as a PM, by managing relations with stakeholders, with the development teams and with end-users in order to provide the best solution for their needs.

Main PM method used was waterfall but chose to study Agile and Scrum in particular for future activities.

01.03.2014 - 31.05.2017

Departament: educatie / training / arte

Titlu Job: technical trainer

Responsabilitati:

Due to accumulated experience both in the field and also with systems in UPC I chose to continue my carrier as a trainer to help develop other teams from around the country.

In this position i was able to create and expand a new team of tech-savvy technicians, able to tackle new emerging smart technologies and troubleshoot new devices.

Main responsibilities:
- agree and develop training program with technical team managers and senior management.
- organize and hold training
- offer feedback after training and use received feedback for development of better tactics and complementary training
- participate in projects for increasing effectiveness of teams and systems by analyzing and proposing improvements to senior management. Oversee implementation and coordinate various teams for best results.
- switched from class training to online training via an in-house platform
- offer support and input on the externalization process for technical teams.
- develop training plan with trainers from the externalized company.
- self-development for PM techniques and technical savvy.

01.02.2012 - 31.03.2014

Departament: management

Titlu Job: technical team manager

Responsabilitati:

Team-leader for technicians in Bucharest area:

Main responsibilities:
- organize team schedule
- organize and hold training for both my team but also for others (technical mainly but also commercial)
- continued support for technician mobile solution and support for WFM implementation
- regular inventories for both CPEs( customer premises equipment) and tools.
- reports for activities (personal and team-level)
- evaluation of team members. setting and communicating objectives
- motivate team and coaching for new technicians.

01.11.2009 - 31.03.2012

Departament: office / back-office / secretariat

Titlu Job: technical dispatch backoffice

Responsabilitati:

Technical dispatcher is the point of connection between field ops and CRM, local provisioning systems, troubleshoot apps etc.

In 2009 all work was done via phone until 2011 when a mobile solution was chosen. Main activities were answering calls from technicians for troubleshoot, product activation and even rescheduling of tasks.

In 2011 I advanced as a Backoffice agent where i was involved in the development, testing and business acceptance process for the new mobile solution.

studii

 

Facultati:

2016 - prezent Facultate / Colegiu: Administratie Publica la Scoala Nationala de Studii Politice si Administrative din Bucuresti.
2008 - 2012 Facultate / Colegiu: Cibernetica si Informatica Economica la Academia de Studii Economice Bucuresti din Bucuresti.

Premii

Traininguri
Aug 2018 - Sep 2018: Lean Six Sigma training
Lean Sig Sigma Green belt training
May 2013 - May 2013: Train the Trainers

Certificari
Jan 2006 - Dec 2007: CAMBRIDGE ADVANCED ENGLISH
Certificat Cambride de Limba Engleza, nivel avansat
Hobby-uri
Snowboarding, Custom PC builds, Travel

aptitudini

 

Limbi straine(Scris,Vorbit,Citit):

engleză(avansat,avansat,avansat)



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