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Curriculum Vitae

informatii personale

 

F 03.02.1989

Permis conducere:  Cat.B, Data obtinerii:30.10.2013

obiectiv

 

I consider myself a determined, ambitious and hardworking person as well as communicative, intuitive and easy to adapt. One of my strongest qualities is being a self starter and thriving on challenges as well as finding new ways of improving performance, results, motivation, and efficiency. I am also diligent in my activity, my tasks and responsibilities as to make sure that deadlines are met. I massively enjoy working with and for people, I find joy and satisfaction in guiding them as to reach their full potential and in helping them find new ways to put it to good use. My belief is that performance derives not only from hard work, acquired skills and determination but also from motivation, openness and emotional intelligence. This belief has driven me into developing strong motivation and influencing skills which have demonstrated to bring value and results beyond expectations. My orientation and experience in customer care and sales recommend me for dynamic and competitive environments. Even though I enjoy working independently, I do prefer teamwork.

Salariu: nespecificat

Tip job: Part time, Full time

Departament: Vanzari, Juridic, Resurse umane / Psihologie, Office / Back-office / Secretariat, Administrativ / Logistica, Functii publice, Achizitii, Relatii clienti / Call center, Banci, Management

Oras de lucru: Bucuresti

Nivel Cariera: Entry-Level (< 2 ani)

Disponibil: oricand

experienta profesionala

 

01.06.2016 - 30.09.2016

Departament: resurse umane / psihologie

Titlu Job: recruitment analyst

Responsabilitati:

EBC it's a Human resources company that efficiently identifies, integrates and
administrates the workforce for local and international clients.
My responsibilities
• Analyzing clients’ needs (professional requirements and personality profile of
the candidates) and planning the recruitment projects
• Maintaining the relation with clients and candidates throughout the selection
and recruitment process and facilitate the final decision making
• Develop and update job descriptions and job specifications
• Understand the recruitment needs of the business units
• Sourcing and screening
• Recruits and interviews
• Planning and scheduling interviews
• Act as a point of contact and build influential candidate relationships during
the selection process
• Keeps all the necessary correspondence with the selected candidates and
offers feedback to candidates regarding their application to the open positions
• Concept profile for each candidate and drawn up the shortlist of candidates
interviewed
• Transmitting negative answers for all unselected candidates

01.05.2015 - prezent

Departament: relatii clienti / call center

Titlu Job: case expert

Responsabilitati:

My responsibilities as a technical assistant involve:
- giving big importance to details related to internal procedures. I succeeded in doing this thanks to my involvement and my interest in the qualitative verification of the second level addressed tickets.
This task means that I have to verify all the tickets created by our department in order to make short that they respect the procedures and contain all the necessary information required for further treatment by the second level.

- assisting customers in troubleshooting the installation or performance issues
- opening technical tickets as to check for bugs or regional platform issues
- - providing updates to the customer about their tickets in progress and expected resolution time
- opening credit tickets as to solve incorrect billing or credit consumption
- support for team members on critical cases


Trainings

- Anger management
- Problem Solving
-Time management
- Train the trainers
-SMART -how to give and receive feedback

01.06.2014 - 31.05.2015

Departament: relatii clienti / call center

Titlu Job: customer technical support

Responsabilitati:

My responsibilities as a technical assistant were:
- helping the customers install the software for internet keys and routers
- assisting customers in troubleshooting the installation or performance issues
-activating services for new customers, offering information and assistance as to help the customers substitute their sim cards and devices.
- opening technical tickets as to check for bugs or regional platform issues
- providing updates to the customer for the tickets in progress and expected resolution time
- opening credit tickets as to solve incorrect billing or credit consumption

01.05.2011 - 31.10.2013

Departament: resurse umane / psihologie

Titlu Job: human resources inspector

Responsabilitati:

Human Resources inspector
- drafting employment forms/documents (filling the individual employment contract, the personal information sheet) and verification of the staff files to make sure they have all the necessary documents.
-
-registration of the individual employment contract, the cessation disposal or any other changes registered in the employees contracts of work, individual and collective dismissals, liquidation note etc.
- staff files evidence
- archiving staff files for the liquidated personnel, salary accounts and other documents
- preparing files for retirement
- filing and handling the employees certificates
- knowing the work legislation

studii

 

Facultati:

2007 - 2010 Facultate / Colegiu: Administratie Publica la Universitatea ' Lucian Blaga ' Facultatea de Drept 'Simion Barnutiu ' din Sibiu.



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