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Graduates / Post Graduates in Engineering or Computer Applications is an added advantage
Should be fluent in English & Italian – Written and Oral
Proven experience in supporting international customers
Experience in managing small teams and delivering small and mid-size projects
Experience working with HR Information Systems / CRM Systems will be a massive advantage
Ability to work in a challenging and demanding environment, alongside other energetic professionals
Experience working in SQL will be an added advantage
Demonstrate an in-depth knowledge of the product range features, technical limitations and business benefits
Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints
Knowledge of HR legislation would be an advantage
Excellent communication in oral, written and listening skills
Awareness of the positioning of the product in the market place
High standard of personal, product and technical presentation
Demonstrate organizational skills in client visits, product implementation and administration
Excellent logical and problem solving skills
Ability to work both independently and as a team player with a positive attitude
Quick adaptability with an openness to learn and develop
Solid customer focus, with the aim of building lasting relationships
Undergo Product training, maintain up-to-date knowledge and evolve alongside the HR Solutions
Communicate with the Principal Consultant / customer contacts to understand in-depth technical aspects of the customer ‘s requirements
Ensure that the implemented functionality is thoroughly tested and delivered on time
Ensure the requests raised by the clients are properly registered into the ADP trouble ticketing tool, analysed, solved and/or escalated to the proper level of support.
Manage the communication with the Client according to the ADP Service Level Agreement and providing for timely and proper answers.
Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
Provide sustainable data models and solutions within the scope of the HR solutions to satisfy the customer requirements
Function as a liaison between the Principal Consultant and the team through which client requirements flow
Analyze the effort involved in developing/implementing these solutions and provide estimates
Work with the build team consisting of Consultants/ Associate Consultants and develop complex bits of functionality
Develop and maintain excellent relationships based on trust and credibility with all our customers
Help in continuously improving the support service to maintain a high level of customer satisfaction.
Work with implementation and product development teams around the globe to identify and report defects
Maintain and contribute to the Knowledge Base library
Work closely with the team and support in training and assessing new recruits
Adhere to ADP standards, policies and methodologies in all areas of business
Analysis activities in order to define specifications for building effective systems, capable to meet user requirements
Giving advice to clients to optimize their use of the product
Adjust set up of the product when requested
Ability to influence and guide clients to ADP best practice and standard solution adoption
We are a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise. Our unmatched experience, deep insights, and cutting-edge technology have transformed human resources from a back-office administrative function to a strategic business advantage. ADP serves more than 610,000 clients around the world today and helps organizations of all types and sizes unlock their business potential. For 60 years, we’ve led the way in defining the future of business outsourcing solutions and we remain one of the world’s most innovative, diverse and admired companies to work for today.