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About the role:
You will join the Operations Team, reporting directly to the Operations Director. You will be based in our Cluj, RO office but the team itself is multi-site and therefore the role involves working with colleagues based in our Manchester, UK office.
You will take primary responsibility for developing service security policy and services patch management.
You will also be expected to undertake additional Operations Team duties as skills and time permit, falling within the remit of the Operations Team. These duties will be formalised and agreed together with your line manager on a project by project basis but may include deployment and maintenance of monitoring systems, development of provisioning scripts and/or processes, and R&D of specific tools and technologies that may be applicable to the company.
Aims of the position:
Given that "cloud is just someone else's computer," we can only provide our customers with our range of cloud hosting services thanks to our racks full of physical servers. As an Operations Engineer, your goal is to keep those servers running smoothly: cradle to grave. An important aspect of this is to ensure that we maintain a comprehensive oversight over which systems require which patches to be deployed, with what level of urgency, and at all times maintaining the right balance between end-user business needs (e.g. in relation to uptime and service disruption) against security best practices.
Tools of the trade:
We aim to use best of breed technology for each problem we're trying to solve. Identifying what to use and how to use it forms an important part of the role: what we use today is not necessarily what we should continue to use for tomorrow's challenges! However, here are some of the tools we're using today: Ansible, Docker, FastNetMon, Git, LibreNMS, Redmine, Plesk, Virtuozzo, Zabbix, Zulip. Prior experience with any of them or counterpart tools that perform the same or similar roles may be beneficial but not essential; your willingness and ability to explore and learn is far more important.
About the Operations Team:
The Operations Team keeps the heart of the company beating. With responsibility for everything from new services R&D, to provisioning (automation), internal systems management, monitoring and security, our Ops team have an essential role in keeping Layershift running smoothly - and hence the success of our company in addressing the needs of our customers.
We are a UK-headquartered global leader in high-quality managed Cloud hosting services. We manage infrastructure in the UK, USA, and Singapore for our customers worldwide.
We are a young and talented team with more than 15 years of experience in the industry. We work closely every day to keep our high standards in delivering the best customer support to our clients in a tech-friendly way. We communicate with an open mind, always asking questions, and help each other improve our work. Any idea that could improve our work and us as a team is highly encouraged and supported, be it a fun team building activity or a new technology or practise we could adopt.
We are constantly adopting new technologies so you can be sure you will be working in an always challenging environment with opportunities to learn new things every day.
Our mission is to be seen as a valuable partner to SMB's across the globe. We are doing this by providing customer-oriented hosting solutions and friendly tech support.
We need you for this! If you believe in our values and would like to be part of our team, apply now!
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