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• Fluent in French;
• Excellent numerical, administration and organizational skills;
• Ability to work accurately when under pressure;
• Excellent verbal & written communication skills;
• Strong team player with ability to work on own initiative;
• Capability to manage customer relationships, negotiations and problems/issue resolutions;
• Advanced PC skills (Excel, Word & Outlook);
• Strong attention to detail;
• At least medium English language skills;
• 1 – 2 years’ experience in an operations related function would be a plus.
The Care Ops Administrator is part of a Team managing all Customer Service, Collections and End of Lease related queries for the specific region. The individual is responsible and accountable for customer/vendor/dealer queries and other customer transactions which include administrative duties. In addition, the Administrator is responsible for the management of the lease contracts coming to end of term.
The Administrator works closely with the Team Leader/Team Coordinator and he or she will take ownership for resolving customer queries and providing prompt, courteous and high quality service to customers, whilst at all times following the company’s policies and procedures. Where first time resolution is not possible, the care Ops Administrator is expected to ensure that all correspondence and escalated issues are resolved within the expected SLA.
-Private medical insurance;
-Account to an online library;
-A 7card Subscription;
-Work from home
-Incentives and also bonuses for our employees – financial and non-financial;
-Salary increase based on seniority;
-The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS;
-Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective in our company.
CGS is an American outsourcing company, owning one of the largest support centers on the Romanian market. CGS is listed in the first 15 best companies of its kind in the world; meanwhile, our client portfolio includes company in Forbes Top 500, as well as top European companies. We offer extensive training sessions and we stand for promoting people from within: more than 90% of out managers started in our company on entry-level positions.
As an employee of CGS you may choose to have a flexible schedule, with the possibility to work full time or part time according to your availability. We also provide an attractive package (salary, health insurance, performance bonuses, food coupons and other benefits)In CGS we appreciate performance, involvement, leadership skills, and being a pro-active team member. Join our team: if you think you fit the profile, than we are looking forward to meeting you!
Aflati mai multe despre politica de confidențialitate CGS cu privire la prelucrarea datelor dumneavoastra personale : http://romania.cgsinc.com/wp-content/uploads/2018/05/CGS-GDPR-Candidate-privacy-policy-RO.pdf
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