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Young graduate or ongoing studies;
Romanian and English proficiency;
Technical background or interest in technical field is highly desirable;
Excellent written and oral communication skills and patience;
Strong troubleshooting capabilities;
Previous successful customer service experience is considered an advantage;
Knowledge of Windows and MS Office products, other knowledge of CRM/SAP/ERP would be an plus;
Strong analytical, technical, problem solving and organizational skills;
Process and procedure oriented;
Able to communicate issues to customers in a non-technical manner;
Proactive, team player, self motivated, organized, detail oriented and able to handle changing priorities;
Creative and flexible mind;
Fun to be around with.
Answer incoming calls and log all customer questions and issues accurately and efficiently into the ticketing system;
Handle outbound calls;
Reply to incoming e-mails and log into ticketing system;
Answer chats in real time;
Online support (social media and forums);
Troubleshoot related issues;
Provide actions to solve end-user issues (dispatch to services);
Assist with defining and documenting Knowledge base articles;
Participate to special project work as needed;
Consistently meet or exceed requirement performance criteria;
Private Medical Insurance;
Professional work environment in a growing company with development opportunities;
Fix business hours schedule and great colleagues;
Full paid training.
If you find yourself in the above description, then please submit your CV.
LG Electronics, Inc. is a global leader and technology innovator in consumer electronics, home appliances and mobile communications, employing more than 82,000 people working in 117 operations including 98 subsidiaries around the world. LG is comprised of four business areas – Home Entertainment, Mobile Communications, Home Appliance, Air Conditioning & Energy Solutions. LG is the world's leading producer of CDMA/GSM handsets, air conditioners, front-loading washing machines, optical storage products, DVD players, flat panel TVs and home Theater systems.
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