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To get onboarded in TELUS Language Academy, you should have:
-A basic, beginner level of French
-A medium or advanced level of English
-Genuine interest to improve your French skills and a positive, “can-do” attitude to go with it
-Availability to work on an afternoon & night shifts job after graduating TELUS Language Academy
What is TELUS Language Academy?
TELUS Language Academy is a free, intensive pre-employment program aimed at developing the French language skills of the candidates who apply for a position at TELUS International Europe.
Throughout the training period, you will benefit from a fixed-term employment contract.
Format of the training:
This is an intensive program running for 5 weeks, 8 hours per day, Monday to Friday.
The 200-hour training includes weekly presentations, recaps, simulations and final exams.
Performance criteria at the end of the course:
- Accuracy and fluency in French
- French grammar skills, both in writing and speaking
- Proper pronunciation
- Communication skills with native speakers
TELUS International Europe is a premium multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has 2,500 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 30+ languages. TELUS International Europe is a proud member of the TELUS International family.
TELUS International is a global BPO company with over 20,000 team members around the world, including in Canada, the United States, Europe, Latin America, and the Philippines. With over 175 million customer interactions supported annually via voice, email, chat and social media, across the telecommunications, utilities, high tech, gaming, finance, retail, e-commerce, travel and logistics, and health care industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. As the global arm of TELUS, TELUS International is backed by a leading national telecommunications company in Canada, with CAD$12.4 billion (€8.77 billion) in annual revenue, 14 million customer connections. For more information, please visit:
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