Publicat 25 Iun 2015 | Reactualizat 23 Iul 2015 | Expiră 27 Iul 2015

Helpdesk Technician with Russian

2 posturi
Expirat
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

Înapoi la joburi

Candidatul ideal

• Fluency in Russian and English language
• Availability to work in shifts (09.00-18.00 or 12.00-21.00) and two weekends/month
• Experienced in Incident Management, network Operations & Management, service Fault Management, Trouble & Ticketing Management
• Proficient in relevant computer applications (Internet Explorer, Outlook usage, Microsoft Office)
• Knowledge in Microsoft Server relevant roles and networking
• Basic knowledge about server editions of Microsoft Windows
• Networking Basics
• Team player
• Verbal and written communication skills
• Listening skills
• Problem solving and analysis
• Customer service orientation

Descrierea jobului

• Provides first level IT support through the analysis of system generated events
• Uses basic technical and service knowledge to ensure event correlation and diagnosis is efficient
• Assumes initial ownership for the coordination, investigation and documentation of a system event
• Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed
• Demonstrates understanding of the customer’s business needs and apply them to the management of system events & incidents
• Teams with technical team on site and the service desk to ensure the coordinated management of incidents
• Supports in the automation of the routing or fixing of incidents through accurate recording of information and trending of operational peaks and troughs
• Able to understand system errors at a basic level & assess the risk of events and escalate appropriately to protect client services

Descrierea companiei

Bring your talent and passion to Accenture; sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.

Accenture is one of the world’s leading companies providing consulting, technology and outsourcing services, with approximately 319,000 people serving clients in more than 120 countries. We work with our clients to help them find ways to become more successful in every part of their business, from strategic planning to day-to-day operations. We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.

To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and our Facebook page https://www.facebook.com/accentureinromania.

Our headquarter office is located in Bucharest, at Westgate Office Park, and we deliver services to our clients from the locations presented below:

Consulting

Bucharest WestGate Park, Preciziei Blvd., No. 24, Bl. H1

Technology

Bucharest WestGate Park, Preciziei Blvd., No. 24, Bl. H1
Cluj-Napoca Republicii St., No. 109
Targu Mures Cuza Voda St., No. 22

Operations

Bucharest WestGate Park, Preciziei Blvd., No. 24, Bl. H1
Timisoara City Business Centre, Brediceanu St., No. 10

Expirat
Helpdesk Technician with Russian  -  Accenture

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