Publicat 21 Oct 2019 | Reactualizat 15 Nov 2019 | Expiră 20 Nov 2019

HR Information System Consultant with French

1 post

Candidatul ideal

Knowledge and Skill Requirements:

  • French language – C1 level minimum, English would be a plus
  • Knowledge of French payroll legislation would be a plus
  • HRIS systems knowledge
  • Good Excel knowledge
  • Ability to manage several projects in parallel
  • Provide an excellent customer service
  • Take initiatives to improve customer satisfaction
  • Be able to speak and write easily & clearly
  • Analytical skills and an ability to summarize
  • Curious and creative
  • Good listening skills
  • Organized, rigorous and autonomous
  • Team player
  • Dynamic and responsive

Descrierea jobului

Job Summary:

Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

According to his/her mission, the associate has to support customers on 5 functional areas of Talent Management:

  • Entretiens et compétences
  • Formation professionnelle
  • Révision salariale
  • Revue des Talents
  • Kiosque Absences
Responsibilities :

Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

In this respect, he/she has the objective to support the HRIS Talents team in assisting customers on the various HR offers which are part of our portfolio. He/She contributes to the improvement of our processes, to the increase in efficiency, the improvement of our customers’ satisfaction, while following deadlines.

Main responsibilities are:

Treatment of Level 1 tickets on Kiosque Absences AND Decidium Formation & Decidium Entretiens
  • Self-identify and self-assign the tickets which are part of his/her area of expertise
  • Assist customers via Siebel tickets :
Accesses management
Role assignments
Configurations
Functional assistance
  • Maintenance of the SOP-s for his/her area of expertise
  • Measure the efficiency of the process and the quality of his/her own assistance
  • Identify improvement opportunities
  • Contribute to the respect of mutual commitments
Support the team with backup tasks on Talents projects

Perform the tasks according to the SoP-s/process documents (data entry, configuration, deliverable documents)
Follow and maintain the processes in his/her area of expertise
Identify improvement opportunities


Reports & Performance Metrics:
  • On time delivery
  • Volume/quality of tickets treated
  • Utilisation rate

Descrierea companiei

We are a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise. Our unmatched experience, deep insights, and cutting-edge technology have transformed human resources from a back-office administrative function to a strategic business advantage. ADP serves more than 610,000 clients around the world today and helps organizations of all types and sizes unlock their business potential. For 60 years, we’ve led the way in defining the future of business outsourcing solutions and we remain one of the world’s most innovative, diverse and admired companies to work for today.

HR Information System Consultant with French  -  Automatic Data Processing (ADP)

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