As Semaphore's Linux Support Engineer, you will be providing first-class service and tech support to our customers. Our customers are very technical (DevOps and engineers) and we want someone that can interact with them at that level. Your responsibilities will include providing technical support, debugging integration issues, writing custom scripts, and occasionally teaching customers how to use Semaphore.
This is a fantastic opportunity for an energetic, motivated, and organized team player to join a growing organization. Customers ranging from startups to companies like Salesforce and Toyota have described their experience with Semaphore support as "like having another engineer on their team". More than 9 out of 10 customers rate Semaphore support as "great".
This is a remote position and you should thrive in asynchronous communication. We expect you to have strong written communication skills and be able to develop working relationships with coworkers in locations around the globe.
Support is an integral part of Customer Success, and you will collaborate with other team members to identify the ways of improving Semaphore's user experience and documentation. Working hours will be commencing with 9am- 5pm CET during the period of initial training and onboarding, after this, you will follow the weekly shift pattern of 8am - 4pm and 1pm - 9pm together with our colleagues in the customer support.
Semaphore's customers are testing and deploying some of the coolest and most innovative cloud applications today. You will be the key person to support them by:
Rendered Text is a software company making Semaphore, a continuous delivery service at the forefront of an ongoing evolution in software development practice. We optimize what we do for happiness of our users and ourselves.
A bootstrapped product company
Our story began in 2009 when Marko Anastasov and Darko Fabijan, two friends from university, set up the company while working at the same time on their social web startup and for clients. From the beginning, we were passionate about both making software and the effects great products have on people. We have combined those in creating Semaphore, which we launched in 2012, and transitioned to become a product company. Now that we are responsible for a service used in over 100 countries, we feel like we're only getting started.
Doing the right thing
Over the years we have grown in all aspects — and continue to every day — but our goals have remained the same. Have fun while working with the best technology at hand. Design and create the finest product we can. Compete with the top in the industry. Learn from the best. Focus on the essential. Cultivate openness and respect in all communication. Be friends with one another. Learn constantly. Share what we know.
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