Publicat 27 Iun 2015 | Reactualizat 23 Iul 2015 | Expiră 29 Iul 2015

MAJOR INCIDENT MANAGER

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Candidatul ideal

Role : To ensure the restoration of normal service as quickly as possible with minimum disruption to the business.

Descrierea jobului

Drive the efficiency and effectiveness of the Incident Management process.
Monitor and liaise with incident owners as required, throughout the life of an incident to ensure that actions to resolve are completed within SLA.
Produce management information relating to incidents.
Manage the work of the incident support staff / resolver groups
Monitor the effectiveness of incident management and recommend improvements.
Develop and maintain the incident management systems.
Produce Major Incident / Flash reports.
Proactively maintain effective communication to the client relative to outstanding events.
Liaise with 3rd Party suppliers to ensure processes are in place to ensure prompt resolution of events.

Skills, Knowledge and Experience
ITIL Qualification (ITIL Foundation is the minimum requirement)
General technical awareness of hardware of hardware and software desktop environments and corporate structures
Professional, presentable and customer focused at all times
Excellent organisational and analytical skills
Attention to detail
Ability to handle difficult and demanding customer environments
Ability to work assertively and un-managed towards individual objectives associated with the role
3 years service desk service management experience in a complex customer/supplier environment
Formal experience of ITIL best practice
Strong communication and interpersonal skills

Benefits/Offer:
The opportunity to build a long-term career within a global environment
Opportunities for training and working abroad
Extensive training
Opportunity to gain skills, knowledges and experiences
Competitive salary package
Meal tickets
Medical insurance
Dynamic, young and enthusiastic team
International working environment

Descrierea companiei

SCC (Specialist Computer Centres) 

Cu un istoric de 38 de ani de continua dezvoltare ne ajutam clientii sa isi eficientizeze costurile prin imbunatatirea operationala a intregii infrastructuri. Avem o cifra de afaceri anuala de peste 3 miliare de Euro iar clientii nostri sunt companii mari si foarte mari din Europa ce activeaza domenii variante precum: educatie, aparare, ministere publice,  industria auto, banci, tehnologie, telecomunicatii, aviatie, logistica si transport, etc. Avem o prezenta directa in cinci tari europene si peste 6000 angajati in cadrul grupului.

 

SCC Services Romania 

Centrul din Iasi :

In Romania suntem din aprilie 2006, unde am inceput la Iasi cu o echipa de 20 de colegi iar acum impreuna cu noul sediul din Bacau, insumam in jur de 600 agenti, analisti si ingineri.     

In Iasi avem doua locatii (Niciman si Sadoveanu) si functionam ca Centrul International de Asistenta Tehnica si Suport pentru intreg grupul de firme. Aici avem unicul departament de Infrastructura de nivel 3 din Moldova.

 

 Centrul din Bacau:

Din aprilie 2013 ne-am extins afacerea  infiitand la Bacau Centrul International  de Servicii. Acest al doilea centru, ofera afacerii continuitate, deschidere si dinamism

 

Echipa SCC Services Romania

Avem o echipa impresionanta de profesionisti,  tineri, inteligenti,  multilingvi, cu numeroase certificari si traininguri dar mai presus de toate, cu un nivel ridicat de ambitie si dorinta de autodepasire.

Servicii acoperite: Service Desk,  Coordonare, Monitorizare, Optimizare infrastructura IT, Suport, Administrare, Mentenanta, Securitate, Application Packaging, Asset Management .

Oferim asistenta 24x7x365 in 10 limbi de circulatie internationala.

Nivelul  de cunoastere tehnic a IT : L0, L0+ (basic), L1 (mediu),  L2, L3 (avansati).

Expirat
MAJOR INCIDENT MANAGER  -  SCC Services Romania

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