Publicat 15 Ian 2019 | Reactualizat 14 Feb 2019 | Expiră 15 Feb 2019

Premium Technical Support Analyst

5 posturi
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal

  • 6 months experience with customer service, troubleshooting, analytical, and problem-solving;
  • 1 year of experience providing technical support in one or more of the following technical specialty areas: Android, iOS, Blackberry, Windows Phones, Apple OS X, MS Windows, home networking, client / server technologies, Bluetooth, RFID, or other similar areas;
  • 1 year of experience in a technical support role;
  • High school diploma or GED (post-secondary education preferred);
  • Must be able to type 30-40 WPM.

Descrierea jobului

• Provide high-quality technical support to effectively diagnose and resolve support incidents reported by external customers.
• Troubleshoot, diagnose, and resolve complex issues across a wide array of internet connected devices such as mobile phones, tablets, wireless devices, Bluetooth speakers, thermostats, fitness trackers, televisions, home automation devices, personal computers, etc.
• Provide excellent customer service and ownership of technical support issues.
• Provide appropriate responses and expectations in a timely and efficient manner.

Additional Information:

Schedule: Monday to Sunday ( in shifts between 10:00 AM- 11:00 PM)
Training period: 3 weeks

Descrierea companiei

CGS este o companie americana de outsourcing, care detine unul dintre cele mai mari centre de suport de pe piata din Romania. CGS se afla in primele 15 cele mai bune companii din lume din domeniul sau de activitate. In acelasi timp, portofoliul nostru de clienti include companii din Top Forbes 500, precum si firme europene de top.

Aflati mai multe despre politica de confidențialitate CGS cu privire la prelucrarea datelor dumneavostra personale :

Premium Technical Support Analyst  -  Computer Generated Solutions Romania SRL