Publicat 13 Ian 2020 | Reactualizat 20 Ian 2020 | Expiră 12 Feb 2020

Scheduling Specialist with French

1 post

Criterii de selecție

  • Cunostințe de limba engleză, franceză

Candidatul ideal

  • High School Degree or Secondary School Completion Equivalent. A Bachelor’s Degree in any field is preferred.
  • Advanced level usage of the Microsoft Office Suite, particularly to platforms that allow issue documentation and frequent updates to drafted content.
  • The ability to multi-task and analyse various profiles at the same time, as is relevant to solve any arising issues.
  • Role model behaviours, and accountability for personal errors and correction. .
  • Specialized Customer Service Skills, especially with strong capacity to influence customer opinion and direction.
  • Required Language Thresholds: French: (C2: Native-Level Fluency) English: (B2-Independent User Level)

Descrierea jobului

  • Monitor and balance our client’s call activity and the workload of external Service Providers, utilizing internal stakeholder databases.
  • Identify barriers that limit the working capacity of external Service Providers, and communicate with field management to implement fixes to service issues lowering the optimization of workload efficiency and call queue management. Maintain this process until the service issues are resolved.
  • Contact stakeholders and their dedicated stakeholder support service team, to negotiate the best possible arrival time for Service Providers to complete necessary product upkeep.
  • Create and maintain strong working relationships with external Service Providers and Field Managers, to meet and exceed field metrics.
  • Implement and meet established cost targets, through negotiating with stakeholders and ensuring strict process compliance of all other KPIs.

Descrierea companiei

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others. With a worldwide network of R&D, innovation labs and delivery centers, and 120,000+ ‘Ideapreneurs’ working in 39 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Website: http://www.hcltech.com

Scheduling Specialist with French  -  HCL Technologies Ltd.

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