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The Technical Advisor provides technical and analytical pre-sales support of office and production products, solutions and services as well as support requests from Europe direct and indirect sales team.
• Effectively converse with customers using proper telephone etiquette and good listening skills.
• Effectively communicate technical information to get Sales inquiries answered in the most efficient manner.
• Have the ability to conduct thorough research and provide documented evidence supporting a recommended solution
• Extremely proficient with all Microsoft operating systems and applications
• High level of interpersonal and interactive oral and written communication skills in German
• Ability to work in a virtual team environment
• Familiarity with using a ticketing system would be an asset
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.
We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others. With a worldwide network of R&D, innovation labs and delivery centers, and 120,000+ ‘Ideapreneurs’ working in 39 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.
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