Publicat 22 Aug 2018 | Expiră 22 Sep 2018

Technical Support Engineer

1 post
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Candidatul ideal

Skills and experience:

  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Good understanding of computer systems, network systems and voice over IP solutions
  • Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
  • Result-oriented and good diagnostic skills
  • Efficient time management and team player
  • Quick learner, dynamic and energetic

Nice to have:
  • Bachelor’s degree in Telecommunications, Information Technology, Computer Science or another relevant field is preferable, but not essential
  • Additional certifications in Avaya, Microsoft, Linux, Cisco is desirable
  • One year work experience in similar job is a plus

Descrierea jobului

This position will be responsible to provide level 1 and 2 support for all software and hardware devices which are under support contract. Main focus will be on Avaya equipment and software, covering basic troubleshooting and configuration.

Job responsibilities:

  • Ensure technical support for all software and hardware devices which need support
  • Level 1 and 2 support for Avaya equipment and software
  • Add/Configure: agents, stations, call routing
  • Add/Configure: call vectoring, VDN’s, skill groups
  • System performance monitoring including voice equipment and patches
  • Apply backup procedures for all software and hardware devices under contract
  • On-call Support, in rotation with other colleagues
  • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software
  • Take ownership and responsibility of an issue from the beginning to a successful resolution
  • Communicate and interact efficiently and in a proactive manner with a wide range of internal and external customers with different technical backgrounds and knowledge
  • Follow up with clients to ensure their systems are fully functional after troubleshooting

Advantages:
  • Attractive salary package tailored to the employee’s expertise level, including various benefits
  • Challenging work environment in which you will work with major telecommunications providers
  • Opportunities to continuously improve your knowledge through workshops, trainings and courses
  • Multiple opportunities for carrier advancement

Descrierea companiei

About us:

  • Geomant – (origin of name: „geomancy”, we have nothing to do with land measurement)
  • Valuable heritage (founded in: 2000, initial headcount: 4 people)
  • Currently we are an almost 75-member international team (with English, Australian, Romanian, Hungarian sites; European franchise partners)
  • Unified Communication and Customer Service technology (software development, integration, support, consultancy)
  • Golden mean workplace (large enough to be stable, small enough to be human)
Geomant is well known brand in the field of Unified Communications and contact center technology. We are long-term Avaya DevConnect members and Avaya Business Partners as well as Microsoft Gold Communication partners. Geomant's cloud solutions are relying on Microsoft Azure.

If you are interested and would like to have a discussion with us, please send an email with your CV to Timea Nouri, tnouri@geomant.com

Expirat
Technical Support Engineer  -  GEOMANT