Publicat 12 Dec 2019 | Reactualizat 09 Ian 2020 | Expiră 12 Ian 2020

Technical Support Engineer

1 post

	Experience in a support position;
	Willing to learn the business of our applications (Finance for Investment Banking, European Regulation);
	Analytical skills
	Basic knowledge and experience in SQL (MySQL, SQL…)
	Good technical level on Unix & Linux (95%) and Windows (5%).
	Strong skills on shell scripting and Perl and/or Python and network skills.
	Ability to prioritize tasks (to size urgency of a request vs impact of the incident)
	Good command of English, both written and spoken with the ability to participate in English-only meetings. — French knowledge is an advantage.
	Dynamic, detail oriented, fast learning capacity and able to work in a fast-paced environment
	Support all Market Accesses for Equity trading activities and middle office officers in deal reconciliation matters.
	Manage Incident raised by the users up to their resolution.
	Perform TSM tasks on the feature team topics when required.
	Manage requests coming directly from users or from Trading Tools support teams.
	Work closely with the exchanges on issues and changes.
	Escalate the incidents to appropriate development team (support level 3) when required. Liaise with relevant IT teams regarding new functional and technical enhancements.
	Technical and applicative monitoring of the platform.
	User training: Ensure knowledge of users is up to date on the applications.
	Manage problems from the rootcause identification to the execution of the action plan.
 Societe Generale European Business Services delivers added value services for Societe Generale Group, starting with finance, accounting and human resources support for branches and subsidiaries located all around Europe.
Technical Support Engineer  -  Societe Generale European Business Services

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