Publicat 13 Ian 2020 | Reactualizat 10 Feb 2020 | Expiră 13 Feb 2020

Technical Support with German Language

10 posturi
Expirat
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal

An IDeal person for this role would be a person who understands & solves Technical problems of a customer and have excellent command over German Language

Descrierea jobului

Tier2 Technical Support Engineer

• Receive direct client contacts (e.g., via phone, video chat, web portal, email), triage, and provide remote client assistance to solve the issue directly if possible
• Talk to client and understand client problem
• Use the knowledge base available to resolve client-reported problems
• Redirect calls to field engineering support if a field support visit is required
• Escalate to remote expert (Tier 3 / “deep dive” team in future model) as required
• Provide part prediction and/or working/troubleshooting directions for the field engineering team
........................................................................................................................................................................................
Primirea de apelurie direct din partea clientului (de exemplu: prin telefon, video, mesagerie, portal web, e-mail), alocarea și furnizarea de asistență clientului la distanță pentru a rezolva problema direct, dacă este posibil.
• Discutați cu clientul și înțelegeți problema;
• Utilizați baza de informatii disponibilă pentru a rezolva problemele raportate de client.
• Redirecționarea apelurilor către asistența tehnică de teren dacă este necesară o vizită de asistență la locatia clientului.
• Escaladați la nivelul urmator de expert (Nivelul 3 - echipa de analiza detaliata, in viitorul model), după cum este necesar.
• Furnizați estimari ale componentelor si/sau indicatii/depanare pentru echipa de ingineri de teren.

Descrierea companiei

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others. With a worldwide network of R&D, innovation labs and delivery centers, and 120,000+ ‘Ideapreneurs’ working in 39 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Website: http://www.hcltech.com

Our Presence in Iasi, Romania.

Our Office in Iasi is based out Moldova Business Center, Palat Street No 1, Iasi (IS) - Romania, 700019

Committed to the region, HCL is now investing in a second global innovation center in Iasi and Sofia to nurture and empower 550 employees and offer innovative services through our deep technological capabilities and
innovative approach.

As we celebrate new beginnings in this region, we will transform the technology business landscape to deliver
world-class global business services that focus on digital shared services covering multiple industries, while providing benefits of right-shoring, language, talent and cost advantage to our customers

Expirat
Technical Support with German Language  -  HCL Technologies Ltd.

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